About zChocolat
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates.
Customer reviews (43)
- Domenico· USA
Great chocolate
Great chocolate, great packaging!
Reply from zChocolat
Thank you very much for your kind review Domenico. I’m really pleased to hear that you enjoyed both the chocolate and the packaging. It means a lot to know everything met your expectations. Your support and feedback are truly appreciated, and I hope to have the pleasure of serving you again in the future.
- William· USA
Great customer service
Great customer service, was very helpful during shipping.
Reply from zChocolat
Thank you for your thoughtful review William. I’m glad I could support you throughout the shipping process and that you had a positive experience. I truly appreciate your feedback and will be delighted to assist you again.
- Romelyn· USA
Ordered a gift box chocolate
Ordered a gift box for a friend and it was absolutely stunning. The chocolates were rich and delicious, and the packaging was elegant. Fast shipping and great customer service. Will definitely order again for special occasions!
Reply from zChocolat
Thank you so much for your kind words, Romelyn! We're thrilled to hear that your friend's gift box made such a wonderful impression. It means the world to us that the chocolates, packaging, and overall experience lived up to your expectations. We look forward to being part of your special occasions for years to come!
- James· USA
Due to some unforeseen circumstances
Due to some unforeseen circumstances, my package was delayed. I reached out to company, they were quick to respond and sent a replacement order. Highly recommend. Top notch customer service.
Reply from zChocolat
Thank you so much James, for your kind words and for your understanding. We’re truly sorry again for the initial delay, but we’re very glad our team was able to respond quickly and arrange a replacement for you with fresh products. Making sure your order reaches you smoothly and without any worry is always our top priority. Your recommendation means a great deal to us and we'd like to thank you for your trust and support. Stéphanie Pascal | zChocolat Customer Service Team Leader
- Usuf· USA
Good very good
Good very good
Reply from zChocolat
Thank you for sharing your review Usuf! We'll remain available should you need anything and will be delighted to help.
- Erica· Canada
Perfect service
Perfect service. Easy to place order. Beautiful website. Great communication.
Reply from zChocolat
Thank you so much for your wonderful feedback Erica! We’re delighted to hear that you enjoyed the ease of placing your order, our website, and the communication throughout your experience. At ZChocolat, we strive to make every step as smooth and enjoyable as the chocolates themselves. We truly appreciate your kind words and look forward to serving you again soon, Stéphanie Pascal | zChocolat Customer Service Team Leader
- Kevin· UK
Lovely chocolate egg delivered promptly…
Lovely chocolate egg delivered promptly and without any issues. Customer service was prompt and efficient when I had a query, which was resolved. Thank you
Reply from zChocolat
Thank you very much for your kind feedback Kevin! We’re delighted to hear that your chocolate egg arrived promptly and without any issues, and that our customer service team was able to assist you quickly and efficiently when needed. At ZChocolat, we take great pride in ensuring both our products and service meet the highest standards, so your message truly means a lot to us. We look forward to delighting you again soon, Stéphanie Pascal | zChocolat Customer Service Team Leader
- William· France
The presentation was amazing
The presentation was amazing. My friend was blown away. The chocolate was out of this world. Customer Service is fantastic.
Reply from zChocolat
Thank you so much for your kind words William! We’re thrilled your friend loved the presentation and that you enjoyed the chocolate and our service. At ZChocolat, we put a lot of care into every detail, from packaging to flavor to support, so your kind words truly mean a lot to the whole team. We look forward to delighting you again very soon, Stéphanie Pascal | zChocolat Customer Service Team Leader
- Rajiv· India
The most unbelievable chocolate I've…
The most unbelievable chocolate I've ever had! Beautiful.
Reply from zChocolat
Thank you so much for your wonderful feedback Rajiv! We’re thrilled you loved the chocolate, that means a lot to us. At ZChocolat, we’re delighted to have created such a memorable experience for you, and we look forward to delighting you again soon, Stéphanie Pascal | zChocolat Customer Service Team Leader
- Sara· Australia
Chocolates and macarrons arrived in…
Chocolates and macarrons arrived in pristine condition! Also loved the fact they doubled the amount of the items!
Reply from zChocolat
Thank you so much for your lovely feedback Sara! We’re delighted to hear everything arrived in perfect condition and that you enjoyed both the chocolates and macarons. We did indeed offer double chocolates during the holiday season as a special gesture to make the experience even more generous and festive, so we’re very happy it was a pleasant surprise! Thank you again for your support and kind words, Stéphanie Pascal | zChocolat Customer Service Team Leader