Viator.com Reviews
VerifiedAbout Viator.com
As the leading marketplace for travel experiences, Viator makes it easy to plan tours, activities, and excursions around the world. With over 300,000 experiences to choose from, there's always something new to discover and book.
Customer reviews (174)
- Nicholas Scott
Overcharged for my group
- Nicholas Hunt
Fantastic crew and experience
Fantastic crew and experience! Don Julio was so fun. Food, music and experience was top notch. Highly recommend and would definitely do it again.
- Layla Bailey
Great choice to take hop on/hop off tour.
We booked the Liverpool hop on/hop off tour. The booking was very easy. The hop on/hop off is a perfect choice for small city like Liverpool. They have audio or tour guide on the bus explaining each stop. It’s a good idea you stay on the bus to the entire route if you are first time visitor. After the first route, then you can choose which stops you want to get off to explore more. We just took the hop on/hop off yesterday. I highly recommend it. Don’t need to waste money hiring a private guide.
- Lisa Stone
Tour guide was great
Tour guide was great. We learned alot.a lot. Enjoyed touring the house.
- Charlotte Hunter
Great guide and beautiful day
Great guide and beautiful day
- Carol Adams
Great 2hr private tour for 2 adults
We had two young men I believe one was called Diego and the other one was called James all the Portuguese name for James anyway. It was a very good two hour journey it was informative chilled out experience. We had the two person private tour which is really worth paying the extra money for because you really do get a private experience and it's very relaxed. You can nothear other noisy tourists chatting and bragging about how brilliant they are.
- Anthony Jackson· United States
The guide was awesome
The guide was awesome! Jonna was a great guide.
- Eric Nguyen· United Kingdom
A worthwhile guided-tour
The wait at the tour office could be a bit better organised. The tour guide is quite knowledgeable and speaks in a very clear voice and at a speed comfortable for non-English native speakers.
- Julia Ryan
Great crew!!
Great crew!!! Great vessel! Saw dolphins and had a lovely time! Well worth it.
- Elisabetta· United Kingdom
Very disappointing experience with Viator due to what appears to be serious overbooking and poor coordination with local operators.
We had a confirmed booking (paid and booked weeks in advance) for a shared punting tour in Cambridge for eight people, which was cancelled on the morning of the experience with only a few hours’ notice. This was extremely disruptive, particularly as we had visitors who had travelled a long way and were relying on this booking. After speaking directly with Rutherford’s Punting (the tour operator), we were informed that they regularly provide Viator with up-to-date availability specifically to avoid this situation. Despite this, it appears bookings are still being taken in excess of what the operator can accommodate. This suggests a clear breakdown in how Viator is managing availability through its platform. The reason we went with Viator was due to the discount available via UNiDAYS. As a direct result of the cancellation, we were forced to rebook at very short notice with another provider at a cost of £203.00, compared to our original £150.20 booking – an additional £52.80. While a refund was issued, this did not cover the extra cost or the stress caused. To be clear: The issue was not with Rutherford’s on the day – they were helpful and trying to manage a situation beyond their control. The problem lies with Viator’s handling of bookings and apparent failure to respect operator capacity. Cancelling on the morning of the experience is unacceptable and shows a lack of regard for customers’ plans. Irrespective of the terms and conditions, this experience felt fundamentally unfair and poorly managed. Accepting bookings that cannot be fulfilled and cancelling at the last minute, places all the risk and inconvenience on the customer, even if it does include a discount (I do wonder if UNiDAYS would even approve of this poor customer service). I would strongly advise booking directly with local operators like Rutherford Punting rather than relying on Viator’s platform.
Reply from Viator.com
Hi Elisabetta, We sincerely apologize for the inconvenience caused by this last-minute cancellation. This is not standard practice for our tour operators, and we are addressing the matter directly with the supplier to prevent future occurrences. We have processed a full refund for your booking, and we appreciate your patience. We regret any disruption this may have caused to your travel plans and hope that the rest of your trip was enjoyable. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind Regards, Yousef Viator Customer Support