Customer reviews (42)
- Christina Mettlin· United States
Marlene is great
The lady Marlene is very friendly and she knows her job well I love working with her thank you Christina Mettlin
- Rob· United States
Rob is the guy u I lover how he help me…
Rob is the guy u I lover how he help me with everything thx u men for a lot u just don’t no
- User A· United States
I bought three prepaid SIM cards at an…
I bought three prepaid SIM cards at an official T-Mobile store in Las Vegas to upload 50 GB of files. To make it work, I needed to activate them. I contacted T-Mobile support. They sent me a form where I had to enter the SIM number and my device IMEI. After that, the connection still didn’t work. I contacted support again. Long story short — I spent 4 (four!) hours talking to different agents. They kept passing me around, the connection dropped, and I had to fill the same forms again and again and explain my issue many times. In the end, NOTHING was fixed. And you know what happened at the end? They just disappeared at midnight, and I got a message that support was no longer available. Final result: I spent the whole evening (five hours) trying to activate their network and got NOTHING. I wasted $150. Please read reviews about this operator before dealing with them. I didn’t do it, unfortunately.
- User B· United States
I disputed a charge on the January bill…
I disputed a charge on the January bill and they credited the full amount. On the February bill, the same mistake was made and they only credited 1/2 the amount. Terrible inconsistent policies. They try to be polite but they just keep repeating themselves. Their policies are not logical. Terrible customer service. I wish there were more options for phone companies.
- User C· United States
Purchased insurance
Purchased insurance - rip off doesn’t even begin to describe what you will experience. Go to T-Mobile. They tell you to sign onto some insurance site. The insurance site tells you to call T-Mobile. After at least 60-90 minutes of f’d up web site maneuvering, you’ll be told to dial a handful of numbers. Sit on hold. Enter a pin. Sit on hold and listen to really bad hold music. All for a stupid battery that was on warranty. Hate hate hate T-Mobile. This should have been a 5 minute conversation. We went to the store. No one to help. Went to Sam’s, was told to go to a web site. Bla bla. Waste more time. Don’t use T-Mobile.
- User D· United States
Watch out for hidden charges.
Watch out for hidden charges. I called T-Mobile ahead of traveling to request an international pass and made it very clear I would be on a cruise. I paid for the international pass thinking I had done everything right as a consumer. After my trip, I was shocked to see over $300 in additional charges from just a few phone calls that didn’t even total an hour. On top of that, I still paid my regular monthly bill (almost $80) and the $35 international pass. When I called T-Mobile to resolve it, I was told there was nothing they could do and that the international pass only applies while on shore. Had that been clearly explained from the start, I would not have purchased the pass at all, since it already covered the ports I visited. I’ve been a loyal customer for 7 years, both on a joint account and recently on my own, and that didn’t seem to matter. I wasn’t even asking for all charges to be waived, just some understanding and a reasonable adjustment given the situation. Instead, I was told nothing could be done. I will be looking for a different provider before my next billing cycle.
- User F· United States
I called to cancel a line before…
I called to cancel a line before billing and they still charged for that line next month. Customer service is 0, people are not honest. I called the support number 3 times and still the problem was not solved. NOT RECOMMEND
- User G· United States
Absolute Nightmare: Bait & Switch Promotions and Catastrophic Incompetence
If you are a business owner considering switching to T-Mobile, RUN the other way. My experience with them over the last two months has been nothing short of a nightmare that has actively cost my business time, money, and clients. It started in mid-February at the Crescent City, CA store. I spent 9 agonizing hours over two days trying to open a business account, which they incompetently set up as a personal account. I handed physical copies of my previous carrier's bills directly to the Assistant Manager for their "Keep and Switch" promotion, with the promise that they would handle the submission and pay off my $765 balance. When they finally tried to fix my account type weeks later, T-Mobile completely botched the network routing. For a critical period, I received ZERO inbound calls. All of my business text messages and security codes were routed to my partner’s phone instead of mine. Their "solution" to fix their own massive technical failure? The Store Manager told me I had to pay $667 out of pocket for a device upgrade. Unbelievable. To make matters worse, I was locked out of my account, and a rep promised to call me every day to fix it—he never called back once. Now, over two months later, T-Mobile is still holding my $765 "Keep and Switch" payout hostage. Executive customer service continues to claim they "can't see" the documents I physically handed to their store manager, and the online portal says my number was never submitted. They will promise you the moon to get you to switch, destroy your business operations with their technical incompetence, and then ghost you when it’s time to pay the promotions they promised. Utterly predatory and exhausting. Do not trust them with your business.
- User J· United States
I will be honest.
I will be honest. I am sick and tired of rate increases, talking to a Non Person, blaming USPS for slow delivery of payments, not sending bill in time to make payment on time. Overall pure BS!! Poor customer service. Will be changing carrier!!!!
- User L· United States
What a money grab. Stop Regulatory Programs & Telco Recovery Fee
What a money grab. Stop adding the Regulatory Programs & Telco Recovery Fee.