About Saily
Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about.
Customer reviews (91)
- Danielle Hayes
Good
Very good no complaints
Reply from Saily
Hello Matilde, thanks for your review. We’re happy to hear everything has been very good for you ✔️
- Marilyn Meyer
Super intuitive and clear instructions
Reply from Saily
Hello Robert, thank you for your review. It’s great to hear the instructions were clear and helpful 🚀
- Elizabeth Munoz
Good service
Spent over an hour working with customer service. This failed to make the service function. I was eventually refunded. They do make you go through extensive troubleshooting before they will refund you...
Reply from Saily
Hello, Sam! It is our pleasure to help. If you ever need assistance again, please do not hesitate to reach out to us anytime. 💛
- Donald Romero
Great support and simple process!
Reply from Saily
Hi Sydney, thank you for sharing your feedback. It’s great to hear the support was helpful and the process felt simple 😊
- Joan Aguilar
Their app ruined my phone
Their customer service is the worst. They reply 48 hours after I ask a question. This company sucks
Reply from Saily
Hello, Greg. We're so sorry to hear that the experience hasn't been great. For urgent matters, we'd suggest using our live chat option in the app, or message the team via Facebook/Instagram. Could you perhaps respond to our TrustPilot request? We'd like to locate the case and see how we can help you further. 🙏
- Elizabeth Brown
Invited
I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable...
- Mia Lewis
Invited
I have experienced a complex pritrying to install and CNN open Saily eSIM . Finally I asked for help via chat and was passed on to an assistant. The person I dealt with was extremely patient and helpf...
- Hilary Andrews
Invited
Spent over an hour working with customer service. This failed to make the service function. I was eventually refunded. They do make you go through extensive troubleshooting before they will refund you...
- Denise Dunn
Invited
I was having so much difficulty getting connected once I arrived in the UK. I used Saily’s excellent chat system and a real human-thanks Lincoln-helped me out. It was user error in my part and he pati...
- Bradley Kim· USA
Very clear instructions.
I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable throughout my travels.