About Rover.com
Loving pet sitters and dog walkers in your neighbourhood.
Customer reviews (26)
- Jen· United States
Great for pet owners but not sitters
Rover has been a great platform for uniting pet owners with sitters. However, not very fair when it comes to the pet sitters. My Star Sitter status was removed due to an incident regarding a dog that was in my care, ingested an uncertain amount of chocolate during a walk before bedtime. I have done everything right; reported to the owner and Rover, took the dog to the emergency vets, yet still my Star Sitter status was removed due to ‘pet injury, illness, or passing due to hazards’. How could anyone anticipate a dog eating chocolate off the pavement on the streets, late at night when vision is impaired? Rover acts as if this was all intentional. Accidents happen, life happens. Removing the status is like hinting that the pet sitters have done something horrible. Rover can do better to treat pet sitters with fairness and actual understanding from the heart, not just some tone-deaf script. Can most definitely do better.
Reply from Rover.com
Hello Jen, we appreciate your feedback, and we're sorry to hear that this experience left you feeling unsupported. Safety is our top priority. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance regarding this situation. - LC
- Michele· United States
Ruined my business
I worked with catinaflat for nearly 10 years without an issue. I have over 90 five star reviews and around 40 repeat bookings. Since moving to Rover (without any prior notification!) my account was suspended in the first week and payment did not go through for my last two jobs. The platform is not user friendly at all, I receive requests for jobs outside my chosen area for services I do not provide. Moving to Rover has had a significant negative impact on my business. I have taken out my own pet sitter insurance and will be asking my clients to book directly with me from now on.
Reply from Rover.com
Hi Michele, we’re really sorry to hear how stressful this transition has been for you. We know how much time and care go into building up a strong reputation and loyal client base. Your experience isn’t the experience we want for sitters. Our team remains available to support you, especially regarding the missing payments from your recent bookings. Please don't hesitate to reach out. Rover Support is available 24/7 at (888) 453 - 7889. -Brittney
- Nina· United States
Nina was very good with our dog Topi
Nina was very good with our dog Topi. She is a pug. She showed more energy playing with Humble. I want to thank her for being so kind. She sent us videos regularly.
- Linda· United States
You sent me a questionnaire regarding…
You sent me a questionnaire regarding our last dog sitter, and I provided an honest 3 out of 5 rating along with constructive feedback based on our experience. However, I noticed that my review does not appear on her profile, while only the 5-star reviews are visible. That feels misleading and does not accurately reflect the range of client experiences.
Reply from Rover.com
Hi Linda, thanks for taking the time to leave honest feedback. Reviews of all ratings can take 21 days to appear on profiles. This is because both owners and sitters have the opportunity to review each other, and we don’t show either review until either both parties have submitted a review or the review window (21 days) closes. This helps prevent retaliatory reviews and keeps the process fair for everyone. If you have any other questions about this, or anything else, Rover Support is available 24/7 at (888) 453 - 7889. -Brittney
- Anastasia· United States
Disappointing experiene
I had a really disappointing experience with Rover. The host had explicitly stated there would be no other pets, but when I arrived there were multiple cages and a large number of dogs barking nonstop. The situation made me extremely uncomfortable and anxious, and it was completely different from what I expected based on the profile. I didn’t feel safe leaving my dogs there, so I had to cancel immediately and urgently find another sitter last minute. What made it even more frustrating was that Rover did not provide me with a full refund or any support, and kept this host on their app. I understand policies exist, but in situations where the environment is clearly not as expected and pet owners feel uncomfortable or unsafe, there should be more support and flexibility from Rover. This experience caused me a lot of unnecessary stress.
Reply from Rover.com
Hi Anastasia, Thank you for sharing your experience with us. Safety is a top priority at Rover. Our goal is to make it easy to book trusted pet care that fits you and your pet's needs. We encourage you to contact our 24/7 Trust & Safety Team at 888-727-1140 so we can get more information. -LC
- Robb· United States
Unable to tip sitter
I was not able to tip my sitter via the Rover website. When I reached out to Rover, I was first met with unhelpful an AI response. When I emailed Rover i received a canned response that could be easily found on their website. I replied advising my issue was still not solved. No response and Im still unable to tip my sitter through the Rover. This is a disservice to me and the sitter.
Reply from Rover.com
Hi Robb, we're so sorry this process has felt frustrating. There is a prompt to review and tip on the platform, however, if you skipped the tip option, intentionally or not, it does lock us out of being able to assist with adding one. We understand this isn't ideal and will pass your feedback along to our product team. If you need any other assistance, you can reach our support team 24/7 at (888) 453 - 7889. -Brittney
- America C.· United States
America C
America C. , Katy,TX was great, my dog had suffered a leg injury prior to our trip, and required meds every day, America C. Sent me photos of my dog everyday , we felt very good on our trip knowing our dog was being taken care of
- Barbara Muniz· United States
I am very pleased with June M
I am very pleased with June M. and Jeff M.'s daycare services for my nine-year-old Pomeranian, Teddy. This was my first experience using Rover, and my only observation is that the Rover application occasionally experiences technical difficulties. I needed to contact support twice to resolve some issues. However, despite that, I am very fond of my daycare providers. Thank you so much for taking such wonderful care of my dear Teddy.
- Sarah· United States
Donna was an excellent pet sitter
Donna was an excellent pet sitter. She showed love and concern for my little pup...
- Anca· United States
Cat in a flat merge
The merge has been an absolute disaster. It’s clear that the platform does not care about the sitters who actually provide the services. Essential profile data has vanished, and support’s only response is that they have no timeline for a fix. Running a business with this level of disregard for service providers is unacceptable.
Reply from Rover.com
Hi Anca, we're sorry this transition hasn't been smooth and has left you feeling this way. Sitters are the cornerstone of Rover, and your feedback is being heard. We're actively working with our engineering teams to resolve these issues and improve the overall experience as we move forward. We appreciate all of the care you provide to pets in your community and hope we can earn back your trust. - Brittney