About Room 77
Room 77 is praised for its helpful and professional staff, ease of the booking process, and exceptional customer service. While many customers appreciate the efficiency and communication, some have raised concerns about pricing and transparency.
Customer reviews (10)
- James Patience· United States
James did a great job of making our hotel reservations for us
James did a great job of making our hotel reservations for us. The system was slow and he was very patient in dealing with us.
- Hélène· United States
Very helpful and accommodating
The agent was very helpful and accommodating on finding an available room. The booking process was smooth and quick.
- Rodmar· United States
Rodmar was patient with me speaking a…
Rodmar was patient with me speaking a bad English French accent. Everything was going easy.
- Benjamin· United States
Benjamin was very helpful
Benjamin was very helpful, expedient, and pleasant, and was able to extend our booking for the same room as well as make sure I got my Marriott Bonvoy rewards points.
- Jacobo· United States
Jacobo did an excellent job of finding us a room that fit our needs.
Jacobo did an excellent job of explaining our options, and was very patient about finding us a room that fit our needs. He was also enjoyable to speak with.
- Stephen M.· BE
Great find for my quick getaway
Needed a last-minute hotel for a weekend trip and Room 77 delivered. Found a fantastic deal that worked perfectly for my budget and location needs. The descriptions were accurate, and the whole process from search to confirmation was smooth. Definitely using them again.
- Timothy M.· SE
Transparency issues, won't use again
I was pretty disappointed with the final cost. What I thought I was paying ended up being significantly higher after all the extra fees were tacked on at checkout, which weren't clear upfront. Felt a bit misleading, and it definitely soured the experience. Not happy about that.
- Catherine P.· FR
Decent service, a bit pricey
The booking experience itself was straightforward enough, and the communication was good. No complaints there. However, I did feel like the pricing was a little on the higher side compared to what I've seen elsewhere for similar accommodations. Not a dealbreaker, but something to keep in mind.
- Helen A.· DK
Booking a breeze!
Seriously, I was dreading booking my trip because I usually get so overwhelmed. But Room 77 made it super easy. The website was clear, and I found exactly what I needed without jumping through hoops. Their staff even followed up to make sure everything was set, which was a nice touch!
- Michelle G.· DE
So helpful and efficient
Had a small issue with a date change, totally my fault, but the Room 77 team handled it like pros. They were quick to respond and got everything sorted out with no fuss. Really appreciate that kind of customer service when things go a bit sideways.