About Renogy
Solar Panels, Solar Panel Kits, Charge Controllers, Inverters, Batteries, Portable Power Backups and Accessories. Power is our DNA. Go Anywhere With Power. DIY Solar.
Customer reviews (17)
- Nigel· United States
Excellent customer service
I have a Renogy 1000w inverter and a RBC 30 DC-DC charger. The functionality and cost and very good. Customer service is excellent. It was not clear that the RBC30 would work in my set up. Jillian N worked very hard to consult the engineering team with my information to establish that it would work fine.
Reply from Renogy
Hello Nigel, Thank you very much for your thoughtful feedback! We’re glad to hear that you’re satisfied with the performance and value of your Renogy 1000W inverter and RBC30 DC-DC charger. We’re especially pleased that Jillian was able to work closely with our engineering team to confirm compatibility and provide you with the clarity you needed. Your kind words are greatly appreciated, and we’re always here if you need further assistance.
- Darwin· United States
Franz was very helpful and stayed with…
Franz was very helpful and stayed with me all the way to the desired outcome.
Reply from Renogy
Hi Darwin, Thank you for your kind feedback! We’re glad to hear that Franz was able to assist you and stay with you through to the desired outcome. We truly appreciate you taking the time to share your experience.
- Wesley· United States
Poor service after product not performing as was upon purchase
8 months after Installing the river 100 mppt solar charge controller it stopped charging as previous months. Even though the leaves were off trees and more sun was reaching panels, less shading, I performed all troubleshooting as advised by renogy and provided results, performed their firmware update they advised, then was told it was working within specs and they stopped responding to my emails of the case.
Reply from Renogy
Hi Wesley, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced with your Rover 100 MPPT solar charge controller and the lack of follow-up on your case. This is certainly not the level of service we strive to provide. I will personally review your case and all the information you previously submitted. I will follow up directly on your original case with an update as soon as possible.
- Franz· United States
Franz was able to help as much as he…
Franz was able to help as much as he could in his role customer care. He sent my case further up the chain for resolution and i hope they will be able to assist. He does a great job.
Reply from Renogy
Thank you for your positive feedback. We appreciate you confirming that the issue has been resolved. Please feel free to reach out if you need further assistance.
- Kaye· United States
Kaye was very helpful in…
Kaye was very helpful in troubleshooting my problem. Need the Tier 2 team to continue their work now. Thx
Reply from Renogy
We’re glad Kaye was able to assist you in troubleshooting your issue. Our Tier 2 team will continue working on it, and we appreciate your patience as we ensure a complete resolution!
- Camille· United States
Camille was excellent in providing me…
Camille was excellent in providing me answers to all my requests. Many thanks Camille!!
Reply from Renogy
We’re glad to hear that Camille provided excellent support and answered all your requests. We appreciate your feedback and will be sure to share your thanks with her!
- Jacinto· United States
Jacinto was great at helping me…
Jacinto was great at helping me everything I needed for a successful install.
Reply from Renogy
We’re happy to hear that Jacinto provided the support you needed for a successful installation. We appreciate your feedback and are glad to have helped make your project a success!
- Margarita· United States
Margarita was very helpful!
Renogy has a customer service and technical support program that takes the time to help DIYers. Margarita was particularly helpful advancing my technical issue to Renogy's technical team.
Reply from Renogy
We’re happy to hear that Renogy’s customer service and technical support were able to assist you, and that Margarita provided exceptional help by advancing your technical issue to our team. We appreciate your feedback and are glad to support DIYers like you!
- Rhea· United States
Rhea gave me super great customer service!
Rhea, my human chat agent was fantastic and helped me quickly fix my missing invoice and re-established my problem account which had a problem. Super great customer service!
Reply from Renogy
We’re delighted to hear that Rhea provided fantastic support and quickly helped resolve your missing invoice and account issue. We appreciate your kind words and are happy to have delivered a great customer service experience
- Jillian N· United States
Jillian N in customer service 100%
Had an issue with a product, nobody's fault really. Initially, customer service was frustrating but once Jillian N came on board, everything was fixed. I'd say any company Jillian works for are all the better for it.
Reply from Renogy
We’re glad to hear that Jillian N was able to turn your experience around and resolve your issue. It’s wonderful to know her expertise and dedication made a positive difference. We truly appreciate your feedback and your kind words about our team!