About Remitly
The best way to send money internationally - to Asia, Africa, Europe, Latin America and more. Easy, Fast, Affordable transfers anytime, anywhere.
Customer reviews (18)
- Craig· United States
Do not use this service!
Do not use this service! I attempted to send money twice with this business on the first time I was asked for ID (understandable for the first time) I asked on this call if this would be an ongoing issue and I was told no! So I try to send money again to find out that there is a problem again! This time they want to know everything about my life! Where I work, how much I earn, the name of my employer. Copy of my bank statement, it’s like I was applying for a loan, be very careful of this company seems like a scam! I went onto Wise and the money was sent and received by my partner in seconds! So advice don’t use Remitly!
Reply from Remitly
Hi Craig! Thanks so much for reaching out and sharing your concerns. We completely understand how inconvenient it can be when additional documentation is requested. As a regulated financial institution, we sometimes need to verify your identity to help keep your account and transfers secure. We know it can feel like a lot, but please rest assured that your safety and security are our top priorities. We truly appreciate your patience and understanding as we work to make your experience as smooth as possible.
- John· United States
Holding people’s money and took long…
Holding people’s money and took long time for verification
Reply from Remitly
Hi John, thank you for sharing your concerns—I completely understand how frustrating it can feel to provide extra documentation. Because we’re a regulated financial institution, we’re sometimes required to verify your identity with documents or questions. I know it can feel personal, but please know that protecting your information and ensuring your transfers are safe is our top priority. We truly appreciate your understanding as we work to serve you better.
- Arun· United States
Not reachable amount on the time
I have been a Remitly for 4 years , but recently I sent to my receiptian , they withdrew money from my bank with fee. But my receiptian has not received money yet . I contacted their customer care too many times but not work. I stop transfer any more
Reply from Remitly
Hi Arun, thank you so much for bringing this to our attention. I’m truly sorry that your transfer didn’t arrive when you expected—it’s frustrating when things don’t go as planned, especially when it matters most. If the delay went beyond our promised date, please don’t hesitate to reach out to us at https://www.remitly.com/help We’re here to listen, to help, and to make this right for you.
- Fasal· Unknown
Very unprofessional service
Very unprofessional service. The transaction was cancelled after I supplied all the requested information, and I only found out 5 days later when the receiver contacted me. They could not even provide a clear reason for the cancellation. Now they are saying the refund can take up to 10 working days plus another 5 days, meaning I could be waiting around 15 days in total. The receiving person is very poor and now has to suffer because of this delay. Really poor service from Remitly. I will be moving to Wise from now on.
Reply from Remitly
Hi Fasal! Thanks so much for sharing your feedback with us. We process refunds right away after a transfer is canceled, but depending on your bank, it can take up to 10 business days to show up in your account. We know that waiting can be frustrating, and we’re always working to speed things up. We're really sorry to hear that your experience with our customer service team wasn’t what you expected. Your feedback means a lot, and we’d love to understand more about what happened so we can make things right. If you're comfortable, could you please fill out this quick form at www.remitly.com/support - we’ll take a closer look and do everything we can to improve your experience. Thanks again for reaching out—we're here to help!
- Jose L.· NZ
Exceeded my expectations
Genuinely impressed with how smooth everything was from start to finish. The website was easy to navigate, checkout took seconds, and my package showed up earlier than promised. Will be coming back.
- Noah L.· US
Amazing customer support
Five stars. Easy ordering, fast shipping, and the product works exactly as described. No surprises, no hidden fees, just a good experience all the way through.
- Anna N.· US
Amazing customer support
Honestly didn't expect this level of service. They went above and beyond to make sure I was happy with my purchase. Quality feels premium, packaging was thoughtful, and pricing is fair.
- Daniel M.· US
Loved every part of it
Used Remitly three times now and never had a problem. Reliable, transparent pricing, and they actually follow through on their promises. Refreshing in this market.
- Sean W.· US
Smooth and easy
Honestly didn't expect this level of service. They went above and beyond to make sure I was happy with my purchase. Quality feels premium, packaging was thoughtful, and pricing is fair.
- Jennifer P.· US
Best decision I made
Customer support actually answered my email within a few hours and resolved the issue without any back-and-forth. That alone earns my loyalty. Product itself is exactly as described.