About quince.com
Quince offers high-quality clothing at affordable prices, praised for their excellent customer service and responsiveness.
Customer reviews (26)
- George· United States
Excellent experience
Excellent experience, very responsive.
- Anne· United States
13 items ordered --> 6 returns and one exchange.
13 items ordered --> 6 returns and one exchange. Sizes are not standard, material is subpar except for long sleeve t-shirts. Attempting to exchange a dress. Another item had a medium in a L/XL bag, short sleeve t-shirts were super short. Just not enough quality and proper sizing for me to buy here again.
- John· United States
I received one worn item
I received my cachemire sweater today and one of the items had been CLEARLY worn. It had pilling under R and L armpits, the arms and wrists. There was a long black and curly hair strand inside the sweater.
- Sarah· United States
Great products, amazing customer service!
Have ordered many outfits and a piece of luggage from them. All amazing quality at more affordable prices. The customer service is also incredible.
- Emily· United States
Quince was great addressing an order error.
Quince was great addressing an order that didn't contain the correct products. The customer service dealing with this problem was great.
- Jessica· United States
Great customer service
- Tom· United States
5 stars!
I’ve had nothing but easy, great shopping experiences with Quince. I love the quality of clothing and customer service is top notch.
- Kelly· United States
Customer service was wonderful .
Customer service was wonderful and timely. I will highly recommend Quince merchandise based on my customer service experience.
- Kelly· United States
Ordered sheets from them
Ordered sheets from them. After a week of not shipping I contacted them. Asked for a replacement which would come in another week. Still nothing, no update in my account. Contacted customer service again asking for a replacement. Apparently that color had been out of stock the entire time. All they offered was a refund and that I had to order another color. Also they weren’t going to give me that refund for five days. So I just took the refund. They essentially just held my $90 for 13 days and did absolutely nothing to rectify the situation. Also now they have my data. Companies today suck.
- Kelly· United States
Beautiful product
Beautiful product - good communication