Octopus Energy US Reviews
VerifiedAbout Octopus Energy US
We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Customer reviews (180)
- Heather Patterson· United States
Always a delight dealing with Octopus
Always a delight dealing with Octopus! Thanks gang. :)
Reply from Octopus Energy US
Thanks so much for the kind words! 🐙 We really appreciate you taking the time to share that feedback. Making things easy for our customers is what we're all about, and hearing that we delivered means everything to the team.
- Hannah Shaw· United States
Other than a minor issue with my activation not starting on the day I requested
Other than a minor issue with my activation not starting on the day I requested because they needed additional documentation and I didn’t receive an email, service and customer support has been excellent. I like the app and being able to see what my daily, weekly and monthly usage is at anytime. I highly recommend this company.
Reply from Octopus Energy US
Thank you so much for this wonderful review — and for taking the time to share your honest experience with us! 🐙 We're really glad to hear that overall you've had an excellent experience with our service and support team. That said, we want to acknowledge the activation hiccup — a delayed start due to additional documentation is frustrating enough on its own, but not receiving a heads-up email made it worse, and that's on us. We're sorry for that gap in communication and are always working to make sure customers are kept in the loop every step of the way.
- Shirley Cooper· United States
The Service is amazing
The Service is amazing
- Justin Robinson· United States
The website is poorly designed
The website is poorly designed. I sent a message online for how to setup automatic payment from my checking account but I still don’t have answer from octopus customer service is very pathetic
Reply from Octopus Energy US
Thank you for reaching out, and I'm truly sorry for the frustration — a delayed response is never the experience we want for you, and I completely understand how that feels. Setting up automatic payments from your checking account should be simple, and we want to make sure you're taken care of. I'm personally flagging your inquiry to ensure a team member follows up with you directly to walk through the setup and confirm everything is working on your account. We'll be in touch shortly — and again, I apologize for the wait. You deserve better, and we're committed to making this right.
- Marianela· United States
I thought that the rate would be 9kw...
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
Reply from Octopus Energy US
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better. We're sorry the rate structure wasn't clearly explained at the time you enrolled...
- Brenda Campbell· United States
Clarissa was great in helping me cancel...
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
Reply from Octopus Energy US
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move...
- Eugene Cunningham· United States
Good service
Custoer service is prompt.
Reply from Octopus Energy US
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙
- Donna Nelson· United States
Well organized
Well organized, nice/helpful customer service & very reasonable plans.
Reply from Octopus Energy US
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward...
- Randy· United States
On my account
On my account, I have four services addresses. I called to to close an account and they close the wrong one.
Reply from Octopus Energy US
Thank you for bringing this to our attention. I sincerely apologize that we closed the wrong account. That's not the experience we want you to have, and I understand how frustrating this must be—especially when you're managing multiple properties and trying to do right by your tenant. I'm personally investigating this now to confirm exactly what happened and get it resolved for you. You can expect to hear directly from me within 24 hours with a clear plan forward. We truly value you as a customer, and we're going to make this right. 🐙⚡️
- Billy Peters· United States
Clarissa was very helpful and was very...
Clarissa was very helpful and was very fast and very nice!!!!
Reply from Octopus Energy US
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team...