About Lulus
Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories.
Customer reviews (10)
- Diane Ellis· USA
I got a real cute dress for my…
I got a real cute dress for my granddaughter but it is too small for her and I cannot use it. I was surprised as she is small and thought it would fit. I don't know how to return the dress, if possible.
Reply from Lulus
Hi Diane! We're so sorry to hear that the item didn't work out for your granddaughter due to the fit. There are a few convenient ways to get in touch with us if you're ever in need of assistance. We're available daily and would be happy to help you! Thanks for your review!
- Aubrey· USA
The dress fit my daughter well
The dress fit my daughter well. The issue was the zipper only zipped half way & had to fold the dress inwards to zip up. The zipper came undone at least 4 times!!! Had to find glue & she had to rip her dress off at the end of the night. Supper disappointed it was a cute dress.
Reply from Lulus
Hello! We are truly sorry to hear about your experience with the zipper on your daughter's dress! This isn't a typical experience at all, and we are here! A member of our customer care team will be reaching out to you via email to help. We look forward to hearing back from you soon. xo
- Rachael· USA
the jumpsuit was perfectly fitted
I love the jumpsuit so comfy and good quality. I’m 5’ 168lb the medium was perfect for me. I originally got a large but I liked the medium fit better.
Reply from Lulus
We're happy to hear that you found the jumpsuit comfy and of good quality! Thank you for sharing your feedback! xo
- Rachael· USA
I have enjoyed wearing all the pieces I…
I have enjoyed wearing all the pieces I have bought. It really helps to read the reviews and have pictures of the items you buy. I have not been disappointed with any of the items; they look just how they are pictured.
Reply from Lulus
We're happy to hear you enjoyed your purchase! It's great to know that the reviews and pictures have been helpful to you. Thanks for sharing your positive experience with us! xo
- Lulus has great products at good…· USA
Lulus has great products at good prices.
Lulus has great products at good prices. They are usually delivered pretty fast. Whenever I need a new dress, I usually go the Lulus website first to see if they have what I want.
Reply from Lulus
Thank you so much for taking the time to share this positive feedback! We're so happy to hear that we're your first stop for dresses! Thanks for the review! xo
- Shauna W.· USA
Verified
Shauna W. was incredibly sweet and helpful with my return. Because of her amazing customer service and the gorgeous dress my daughter got, we will be back to shop at Lulus! Our return was for the sizing which was a tad off but overall, it was a great experience.
Reply from Lulus
Thank you for your kind words! We're so glad to hear our team helped make your experience a great one!
- Aubrey· USA
I ordered this dress for my engagement…
I ordered this dress for my engagement photos. When I received the dress, it had stains from someone else trying on the dress. I didn't have enough time to return the dress in order to make it in time for pictures, so I unfortunately had to do my best to remove the stains. I understand the strap can't be removed in order to return, but clothing should still be checked for damages before sending it out.
Reply from Lulus
Hello Aubrey! We are so sorry to hear about the dress arriving stained! This isn't typical, and we would never want you to receive an item that didn't meet our quality expectations. A member of our customer care team will be reaching out to you via email shortly. We look forward to connecting with you soon. xo
- Shauna W.· USA
I love Lulus
I love Lulus. Comfy shoes, cute clothing, new styles, it is great!
Reply from Lulus
We're so glad you are happy with our clothing selection! Thanks for sharing your feedback with us! xo
- Zaya· USA
Easy app and returns
Easy app and returns
Reply from Lulus
We're so glad you are satisfied with our app and return process. Thanks for sharing a review! xo
- Love· US
Dress was perfect!
I really love Lulus' dresses - the quality is great, they fit very well and have so many options for young and middle aged women. I love the colors and materials and the prices are very reasonable.