KaTom Restaurant Supply Reviews
About KaTom Restaurant Supply
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience.
Customer reviews (17)
- Maria G.· United States
Fast and Easy
Reply from KaTom Restaurant Supply
We appreciate the 5-star review! Glad to hear everything was fast and easy for you.
- James H.· United States
Availability Price and delivery service
Reply from KaTom Restaurant Supply
Thanks for the great feedback! We’re happy to hear you were pleased with the availability, pricing, and delivery experience.
- Anna K.· United States
Good customer service & great prices
Reply from KaTom Restaurant Supply
Thanks for the great feedback! We’re glad you had a positive experience with both our pricing and customer service.
- Tim R.· United States
Quick and Easy!
Reply from KaTom Restaurant Supply
We appreciate the great review! Happy to hear everything was quick and easy from start to finish.
- Lisa H.· United States
All Infomation available and easy to fill in
Thanks
Reply from KaTom Restaurant Supply
Thanks for taking a moment to share your feedback! We’re glad the information on the site was easy to follow and that the ordering process worked smoothly for you.
- Mark T.· United States
We bought a freezer and refrigerator …
We bought a freezer and refrigerator for our business what online says deliver between 3 to 5 business days, and surprise just received the freezer and refrigerator is about waiting to July 20 expecting shipping, insane this.
Reply from KaTom Restaurant Supply
We’re sorry to hear how frustrating this experience has been. We understand how disappointing it is to place an order expecting shipment within a certain timeframe only to later learn there will be a much longer delay.
- Alex W.· United States
Delivery was a little slow, little pricey, but worth it.
Delivery was a little slow, but the product matched and was an actual improvement compared to what was expected.
Reply from KaTom Restaurant Supply
We appreciate the detailed feedback!
- Olivia R.· United States
Great information on product.
Reply from KaTom Restaurant Supply
Thanks for sharing this—we’re glad the product details were helpful.
- Laura S.· United States
KaTom Horrible Customer Service
KaTom comments on your bad review (on Google too) saying they'll have someone follow up but they don't....
Reply from KaTom Restaurant Supply
We’re sorry for the lack of follow-up after your previous review, especially after you had already provided your information to our team.
- Chris T.· USA
I bought a 5000 ice maker from KaTom
I bought a 5000 ice maker from KaTom. It arrived initially in a crushed box. I sent back unopened because the local delivery truck said they would not delivery without pictures of the damage. So, it took two weeks to hear back from KaTom. They called and said they understood and would send back another unit. WELL, they did not tell me when it was going to arrive, even though I emailed asking this. The unit showed up when we were out of town. The local place told me they would hold it and then decided not too and sent it back. As such, KaTom, has now charged me for the second shipping and refunded the balance. I emailed there several times and they have not responded. Don't trust the product to arrive undamaged and don't trust them to communicate effectively! The screwed me because of THEIR mistakes and shipping company mistakes.
Reply from KaTom Restaurant Supply
We hear your frustration, and we're sorry for everything you went through—from the damaged first delivery to the lack of communication around the second. You shouldn’t have to deal with that kind of stress, especially on a high-ticket item. It’s clear this situation wasn’t handled the way it should have been, and we’d like the chance to review it further. Please reach out to us at help@katom.com so we can take a closer look and try to resolve this properly.