Empire Auto Protect Reviews
About Empire Auto Protect
At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide.
Customer reviews (18)
- Joe Adam· United States
Salesperson was interested to learn of my needs
Joe was able to explain the protection plans that his company can provide and how each of the plans can help me save some money and protect my vehicle.
Reply from Empire Auto Protect
We're happy to hear that you found the information helpful and clear. Thank you for recommending our services!
- Carlos· United States
Returning customers and very happy I was with you!
Thank you!
- Mathew Kennedy· United States
Mathew Kennedy is from my home state & seems to Enjoy Assisting People with Genuine Honest Service.
He contacted the Dealership in my Area to confirm the Companies Assured Service. An, confirm what...
Reply from Empire Auto Protect
Thank you for your positive feedback! We're glad to hear you had a great experience with our service!
- Mathew Kennedy· United States
Mathew Kennedy is from my home state & seems to Enjoy Assisting People with Genuine Honest Service.
He contacted the Dealership in my Area to confirm the Companies Assured Service. An, confirm what...
- Marcus Miller· United States
WARNING: Unauthorized charges and predatory tactics
I called in to discuss an auto warranty, but this turned into a nightmare of dishonest sales tactics. The representative, began pushing a home warranty. While I was specifically asking to review the total costs before making a decision, he ran my credit card without my final authorization. > When I caught the unauthorized charge and demanded an immediate cancellation, I was promised a refund that never arrived. To make matters worse, when I called back to cancel all services due to this breach of trust, I was told I’m "locked in" for 180 days on my auto policy. This was never disclosed to me during the initial sign-up and feels like a desperate attempt to hold my money hostage. This company is operating with zero integrity. If you value your financial security, do not give them your billing information. I am currently filing a formal dispute with my bank for the unauthorized transaction. Avoid this company at all costs.
Reply from Empire Auto Protect
We appreciate you bringing this to our attention. We're very sorry to hear about the dishonest sales tactics you experienced and the unauthorized charge. We take your feedback seriously and will investigate the matter to prevent similar situations in the future.
- Lee Blackman· United States
Jury is still out pending receipt and review of the documents.
Per my telephone conversation today ,04-29-2026 with Travis, Customer Service M...
Reply from Empire Auto Protect
Thanks for reaching out, Lee! If you have further questions or concerns, feel free to reach out.
- Mathew Kennedy· United States
Mathew Kennedy is from my home state & seems to Enjoy Assisting People with Genuine Honest Service.
He contacted the Dealership in my Area to confirm the Companies Assured Service.
Reply from Empire Auto Protect
Thank you for your kind words! We appreciate your feedback.
- Anonymous User· United States
The experience wasn’t great because the agent was pushy.
But once I bought that to his attention we were able to talk about the insurance that I wanted.
Reply from Empire Auto Protect
Thank you for your feedback, we're glad to hear you were able to address your concerns.
- Anonymous User· United States
Protection for my car!
I feel more confident with the purchase of my used car. To have protect if needed is essential.
Reply from Empire Auto Protect
We're happy to hear that you feel more confident about your used car purchase! Knowing you have protection if needed is essential.
- Anonymous User· United States
Been trying to cancel my policy
I already had a policy that came when I bought the car and I’ve been getting the runaround.
Reply from Empire Auto Protect
We regret to hear about the difficulties you've experienced. We'll look into your cancellation request.