About Carmount.com
Your one-stop store for the latest car accessories.
Customer reviews (28)
- Satisfied Repeat Customer· United States
Great Mount For Car
I've ordered several Carmount phone mount options and have not been disappointed. Specifically, the mounts are very strong and keep my phone held securely in place. The more modern versions allow for even more flexibility. On my most-recent order, I made an error on the number of items ordered, but Charlie was quick to respond and to get my order corrected before it was shipped. I recommend this company, their products, and customer service.
Reply from Carmount.com
Thank you for the continued trust - ordering several times and not being disappointed once is exactly what we build for. Really glad the strength and security are delivering across every mount you've tried, and that the newer versions are hitting the mark on flexibility too. We are always working to push things forward and it means a lot to hear that noticed. And Charlie will be really glad to hear this - catching an order error before it ships is exactly the kind of attentiveness we want from our team at every step. Thank you for the recommendation across the product, the service and the team. It genuinely means a lot to all of us!
- Neal· United States
The vacuum car mount is absolutely useless
The vacuum car mount is absolutely useless. I’ve tried using it on dash, windshield, side window and it will hold for about 3 minutes at best. Waste of money! Would give it a zero if it was available.
Reply from Carmount.com
Hey Neal, Sorry to hear you’ve had such a frustrating experience - that’s definitely not what we want. This mount relies heavily on creating a proper vacuum seal, so installation makes all the difference. The most common reason it doesn’t hold is due to a small amount of air getting in during setup. For best results, make sure the surface is completely clean and flat, then press the mount down firmly while locking it at the same time - that pressure is what creates a strong, lasting seal. If the surface is dusty, slightly textured, or the mount wasn’t pressed with enough force, it can cause it to release after a few minutes - exactly like you described. A quick tip as well: if the suction base has picked up any dirt, rinsing it and drying it (warm air works best) can restore its grip back to full strength. We’d really like to help you get this working as intended - feel free to reach out and we’ll guide you step by step or find a solution for you.
- Nelson· United States
Bought original Carmount which was great but then bought the Clutch x for my Jeep which is absolutely terrible
Doesn't hold for more then a few days. The return system is terrible because there are multiple companies that make the same product so they probably share the same warehouse. They make you return it to Europe where the cost outweighs the benefits. So beware if you are ordering thinking it's a guaranteed satisfaction situation. You don't get much in return if anything when they fail and Clutch X is like the original only holds well to flat surfaces.
Reply from Carmount.com
Hi Nelson, Thank you for sharing your feedback. We truly appreciate you taking the time to leave a review. We’re sorry to hear that the Clutch-X mount did not perform as expected in your Jeep. While many customers have great results with the mount, installation surface and dashboard texture can significantly affect adhesion, especially on uneven or textured surfaces. Your experience is certainly not the outcome we want for our customers. We requested additional details through Trustpilot’s “Share Information” feature so our team could properly review your case and provide an appropriate resolution. Once we receive those details, we’ll be able to investigate further and assist you directly. Regarding returns, our international warehouse system is used so we can serve customers globally while maintaining centralized quality control. However, our support team always aims to find the most reasonable solution before requiring a return, depending on the situation. Please feel free to respond to our request via Trustpilot’s Share Information option so we can locate your order and assist you further. We remain committed to resolving this for you.
- T Fred· United States
No information available on orders not shipping
Placing an order with this company is a black hole. No updates for days. Emails inquiring go unanswered. It looks like all I can do is stop my credit card from paying them and go to Best Buy and buy something else. Do not order from this company!
Reply from Carmount.com
Hi T Fred, We’re really sorry to hear about your experience, and we completely understand how frustrating it must feel to not receive updates about your order. That’s definitely not the experience we want our customers to have. Normally, our system sends automated order confirmations and shipping updates via email as your order progresses. In some cases, these messages can end up in spam or junk folders, so it may be worth checking there as well just in case they were filtered. In the meantime, we’ve sent you a request through the “Share your information with the business” section here on Trustpilot so we can gather a few details and locate your order in our system. As soon as we receive that information, we’ll look into it right away and provide you with an update. Thanks for bringing this to our attention, we appreciate the opportunity to sort this out for you.
- Sharon· United States
Misleading advertising/ poor return policy
The advertising for the product is misleading. They show it sticking to a screen, and easily putting it on a gym mirror. This is wrong. It has a very sticky back. The "lock" feature is not the primary feature that sticks it. While they offer "easy" returns, it's a lie. While customer service did get back to me in a timely fashion, you have to send it to Estonia! I live in the US. The cost to ship, which I would have to pay, would be more than the cost of the product itself, for a 100% refund.
Reply from Carmount.com
Hello Sharon, We’re very sorry to hear about your frustration and appreciate you sharing your experience. We understand that the product may not perform as expected on every surface. Mounting performance can vary depending on the material, texture, and placement, and we’re sorry if this caused any disappointment. Regarding returns, our 30-day money-back guarantee is valid for all orders, and we offer alternatives such as partial refunds but this is just one of the possible options. We recognize that this may not always be convenient, and we appreciate this feedback as we continue to review ways to improve our return options. We take product descriptions seriously and will continue to make them as clear as possible to ensure customers know how and where our mounts work best. We regret that this experience did not meet your expectations and thank you for sharing your thoughts.
- Lukas· United States
Huge scam
Huge scam. Product does not work as advertised - and completely misleading customer service. They advertise a phone number that only says “we only accept emails” when you call.
Reply from Carmount.com
Hello Lukas, We’re sorry to hear about your experience and understand your frustration...
- Pauline· United States
Poor Customer Service
I have bought from Carmount before and love their product. I got a new phone, needed new accessories, so decided on Carmount again. I ordered supplies early December and now it is late January and still haven't received item. I contacted their customer service on 3 separate occasions and waited a week to two weeks in between each correspondence to give them time to reply, and nothing. So, no response and no items.
Reply from Carmount.com
Hello Pauline, We’re sorry to hear about your experience and for the frustration this has caused...
- James· United States
They don't honour their return b fee policy
Within 5 minutes of order I asked by email for part of the other to be cancelled, in line with their policy. I was told that this was not possible. On receipt, I was told to post the items back overseas at my cost, or keep the items for a 25% discount. Option 1 is unreasonable due to the above.
Reply from Carmount.com
Hello James, We’re very sorry for the frustration this situation has caused...
- Ali· United States
Absolute joke.
Absolute joke. I ordered before Christmas and still haven’t received my order. They keep promoting a liquidation sale which suits because the way they do business they won’t last long. Don’t buy from here!!!
Reply from Carmount.com
Hello Ali, We’re very sorry for the frustration and inconvenience this delay has caused...
- Bonjo· United States
Carmount is the WORST company I’ve ever…
Carmount is the worst company I’ve ever dealt with. Customer service is horrible and is very slooooow to respond to complaints. Tried to return items, at my expense, to Estonia, using their instructions. Would routinely check status, with only a “still in transit “ response. FIVE MONTHS LATER, the package is returned to me because it was NEVER PICKED UP by Carmount!
Reply from Carmount.com
Hello Bonjo, We’re truly sorry for the frustration and inconvenience you’ve experienced — we understand how upsetting this situation has been. Our customer support team has been responsive to your earlier emails; however, for returns, they are required to wait for confirmation from our warehouse team that the returned items have been received before a refund can be requested. Unfortunately, while a package is still in transit, there is very little our support team can do until the warehouse confirms receipt. Regarding the returned package, our warehouse did not receive any notification that a package required pickup. Under normal circumstances, returned parcels are delivered directly to the return address without issue. Without a carrier notification or delivery attempt, the warehouse would not have been aware that action was needed. We also apologize for the delayed response to your most recent inquiry. Due to a high volume of emails during promotional periods, some responses have taken longer than usual, which is not the experience we aim to provide. We appreciate you sharing this feedback and regret that this return did not go as smoothly as it should have. Our support team has reached out regarding your order. Thank you for your patience!