About BudgetAir.com
BudgetAir.com offers travel services, focusing on airline ticket bookings, but has received a significant number of negative reviews concerning customer service, booking issues, and refund processes.
Customer reviews (32)
- Alejandro Javier Bokser· Netherlands
Cancelled flight BUSA-24655402
I claimed the refund for my cancellled flight, BUSA-24655402, and they don't refund me yet. If You don't want to waste your money ,don't choose this company, it has the worst service.
Reply from BudgetAir.com
Hello Alex, We're sorry to hear you haven't received your refund yet. We'll investigate why this hasn't happened yet and will notify you by email. Kind regards, BudgetAir Bianca
- Ruairidh· Netherlands
You have given me the wrong flights
You have given me the wrong flights, i did not choose these dates, i need to cancel the booking Booking number: BAE-7758754
Reply from BudgetAir.com
Hello Ruairidh, Thank you for your feedback. It is unfortunate to hear that the flight details are not as expected. Bookings are automatically processed based on the information entered during the search and booking process. We are, of course, happy to help you explore any possible solutions. However, this can only be done in accordance with the airline’s rules and the conditions attached to your ticket. For this reason, it is important to review all details before confirming the payment. You've cancelled your booking already via our self-service, thereby agreeing to the costs. I understand that you would have preferred a different answer, but we cannot get around the conditions of the airline. Kind regards, BudgetAir Ingrid
- Rudolf· Netherlands
Terrible! Had to repurchase flights
Terrible experience. BudgetAir entered our names incorrectly with the airlines, even though the e-tickets they issued to us showed the correct names. We discovered the problem during check-in and contacted BudgetAir multiple times by phone and email. Instead of fixing the issue, their customer service agents repeatedly claimed everything was fine, said the incorrect names would not matter, and stated that they had contacted the airline. That was not true. When I contacted the airline directly, they confirmed the names had to be corrected for boarding and that BudgetAir, as the third-party booking agent, needed to contact them to make the change. BudgetAir failed to do this despite multiple opportunities. Because the names were not corrected, we were not allowed to board and had to purchase new flights at our own expense. This was one of the worst travel booking experiences we have had, and I would strongly caution others against using this company.
Reply from BudgetAir.com
Hello Rudolf, Thank you for bringing this to our attention. Regarding the name display: airlines have a character limit, which means names can sometimes be displayed differently than on the e-ticket. However, to determine exactly what happened between the booking and the registration with the airline, we need more information. I would like to receive the new e-tickets and the corresponding invoice in PDF by email. Once these documents have been received, we can have this checked with the airline to determine what happened and to find a solution. Kind regards, BudgetAir Ingrid
- Jahidul· Netherlands
They are taking too long to send my…
They are taking too long to send my ticket.
Reply from BudgetAir.com
Hello Jahidul, Thank you for your message. I checked your booking and will inform you via email accordingly. Kind regards, BudgetAir Bianca
- Abhimanyu· Netherlands
ticket not received
My experience with BudgetAir has been frustrating. I booked a ticket but never received it, and I had to deal with poor customer service.
Reply from BudgetAir.com
Hello Abhimanyu, We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it. We would like to find a solution together with you... Kind regards, BudgetAir Peter
- Rami· Netherlands
The airline said it was free to change…
The airline said it was free to change the dates of my flight but BudgetAir wanted to charge equivalent of the ticket price.
Reply from BudgetAir.com
Hello Rami, Thank you for letting us know. We understand that encountering price differences can be confusing... Kind regards, BudgetAir Bianca
- Samo· Netherlands
You are a bunch of thieves and scammers…
You are a bunch of thieves and scammers You unilaterally stole 631 99 EUR from my account after cancelling my flight I am done talking to your useless support I have already contacted the Dutch Police Fraudehelpdesk and the ACM to report your fraudulent activities This is my last message before I initiate a full legal war against your agency I will make sure your IATA license is investigated for these criminal practices You have 24 hours to return my money or face the consequences in court and across every social media platform You are choosing to lose thousands in reputation for 600 euros Worst mistake you ever made REFUND NOW
Reply from BudgetAir.com
Hello Samo, I’m sorry to hear you had an unpleasant experience with us. Thank you for sharing it. Today an email is sent to you with booking and refund related information. Kind regards, BudgetAir Bianca
- Sophie· Netherlands
Honestly DO NOT BOOK!
Honestly DO NOT BOOK!! Worst possible experience with this airline, booked a flight with a connecting flight (it didn’t say it was a self transfer -at the time) then turns out it was a self transfer and there wasn’t enough time to get through immigration and re check back into our flight with the layover time. So I called, tried to change the 1st flight to an earlier one, the man I spoke to was so rude and unhelpful, basically saying it’s my fault for not checking the times when they sold me the flight in the first place. Anyway no cancellation or change available so had to just book another flight. Goodluck out there x
Reply from BudgetAir.com
Hello Sophie, I’m sorry to hear you had an unpleasant experience with us. Thank you for sharing it. When a booking is made as a "self-transfer," it means it is not one single journey. It is a set of separate flight tickets. A customer can chose that product during the booking process through the website and agreed to book by clicking. Our responsibility is to book the exact, separate tickets you selected and to be transparent that it is a "self-transfer." We cannot take financial responsibility for what happens between those separate flights, as this is a known risk of self-transfer bookings and clearly mentioned. I understand this is not the answer you want to hear, but this is how it works and we cannot overrule the airline policies. Kind regards, BudgetAir Bianca
- Farzana Behttani· Netherlands
Significant delay in refund
Booking Number: BUK-42795298 I am extremely disappointed with the service from BudgetAir. My flight from Manchester to Peshawar was cancelled by the airline. On 13th March, I received an email from BudgetAir confirming that my refund was “on the way” and that I would receive it within 10 days. However, as of today, I have not received any refund, nor have I received any further communication or updates regarding my case. What makes this even more frustrating is that there appears to be no proper way to contact them. Customer service is practically unreachable, and there is no clear support channel to resolve this issue. It feels like once they have your money, they disappear. This lack of communication and failure to process refunds within the promised timeframe is completely unacceptable. I would not recommend BudgetAir to anyone based on this experience. I expect my refund to be processed immediately.
Reply from BudgetAir.com
Hello Farzana, I’m sorry to hear you had an unpleasant experience with us. Thank you for sharing it. An email with booking and refund related information will be sent to you today. Kind regards, BudgetAir Bianca
- Shajidoor Rahman· Netherlands
Refusing full refund after airline cancellation – booking BUK-41715930
I am extremely disappointed with BudgetAir’s handling of my booking (BUK-41715930). Wizz Air cancelled my outbound flight (W95605 – London Gatwick to Jeddah). As a result, the return flight is no longer usable for the intended journey. Despite this, BudgetAir has only offered a partial refund for the outbound segment and is refusing to process a full refund for the entire booking. Under UK/EU passenger rights, when part of a journey is cancelled and the trip can no longer be fulfilled, passengers are entitled to a full refund for the entire booking. I have contacted BudgetAir multiple times and clearly requested a full refund, but I have not received a proper response. This is unacceptable and misleading. Customers should be aware that BudgetAir may delay or avoid issuing full refunds even when airlines cancel flights. If this is not resolved promptly, I will proceed with a chargeback through my bank and escalate this matter further. I expect BudgetAir to resolve this issue urgently.
Reply from BudgetAir.com
Hello Shajidoor, Thank you for your feedback. It is clear that the cancellation of your flight to Jeddah has disrupted your travel plans. When you book separate tickets, they are treated separately. This means that the conditions for the return flight remain unchanged, even if the outbound journey is cancelled by the airline. Because there was no schedule change for the return flight, a full refund for that portion is not possible via the airline's standard procedure. I see that you have Refund Protect. This is the best way to look for a solution for the unused part of your trip. You can submit a claim via their portal using your booking details so that they can review it. Kind regards, BudgetAir Ingrid