Urban Mattress Reviews
VerifiedAbout Urban Mattress
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Customer reviews (10)
- Pamela· United States
Urban Mattress does not stand by their product issues!
Urban Mattress did not stand by this product. I went to the store on Colorado Blvd in Denver and worked with Ken. I had a mattress previously purchased from Urban Mattress and shared with Ken the photos of the mattress model. Ken assured me my existing mattress would work well with this platform which costs thousands of dollars. He also did not tell me the mattress had no return policy if it did not work once installed. After installation, I saw the mattress did not “bend” snug with the platform when raised in various ways. The installer and manager who they called told me it would work ok. The mattress and platform are incompatible as after 2 weeks there was still several inches of air gap between the platform and mattress. The comfort was not good and does not provide full use of the platform. I contacted the store and emailed pictures of the problem to the Boulder office as instructed. I was informed that the Owner denied the return request. I have purchased several mattresses over the years from Urban Mattress and am extremely disappointed with the Owners response and lack of concern. So I am out thousands of dollars with a very substandard product system. DO NOT buy the platforms or support this company unless you want to risk a lot of money.
Reply from Urban Mattress
Hi Pamela, first of all thank you for your business over the last several years. We very much appreciate it. Regarding your adjustable base after reviewing the photos it is clear to me the base is operating properly and I have been selling this base and mattress for 15 years. The mattress only has to learn the position of the frame which will improve every night you use it and will fit perfectly after 30-45 nights of use. Please do not hesitate to reach out for further questions. - Billy (Founder and Owner)
- Greg· United States
I just purchased my second mattress…
I just purchased my second mattress from Urban Mattress after absolutely loving my first one, which lasted nearly 10 years(and still in great condition!). The quality and comfort of my new mattress are outstanding. From the discovery phase—where the team helped me find the right option within my budget—to the consultation, ordering, and delivery, everything was smooth and easy. I didn’t run into a single issue. Highly recommend!
- Sandy· United States
Best mattress store!
Always find the employees helpful and knowledgeable. Great product and great service!
- Matt· United States
Great product and overall experience!
Great product and overall experience!
- Helen B.· US
Super helpful staff!
Needed a new mattress for our guest room and didn't want to break the bank. The guys at the Boulder store were fantastic, really took the time to explain the differences without being pushy. Ended up getting a great deal on a hybrid model and it arrived a few days later, super fast delivery too.
- Nancy· United States
Quality products
Quality products, helpful staff and overall wonderful experience
- Sheryl· United States
5 stars for a business that stands…
5 stars for a business that stands behind its products and promise that you are fitted with the mattress you need. Quality and comfort is what I have. A special shout out to Willie B for his skill and care in delivery.
- Anne· United States
I LOVE my mattress
I LOVE my mattress. Everyone very thorough and easy to work with, thank you
- Tom· United States
Quick but thorough setup of folding…
Quick but thorough setup of folding mattress frame. Cleaned up nicely and pleasant, professional men made the job easy.
- Non-verified· United States
I enjoyed every step of dealing with…
I enjoyed every step of dealing with the company when ordering mattress. The staff is courteous and knowledgeable. The mattress itself is just perfect for my back, sleep like a baby.