About Binance
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Customer reviews (220)
- Carolyn Andrews
I am a P2P buyer on Binance
I am a P2P buyer on Binance. I paid 15,000,000 MMK via bank transfer but the seller never released my crypto. I filed an appeal, submitted bank receipt and video proof. However, Binance suspended my account claiming fraud, which is completely false. I am the victim. Case ID #162130125, Order 22892137595471912960. Binance refused to help and closed my case as "final and irreversible." I have lost 15,000,000 MMK with no resolution. This is unacceptable.
Reply from Binance
Hello there, Please provide the requested video proof by our live support team. You can send through the chat ( Case ID #162130125 ) ^BT
- Terry Torres
I am a P2P buyer on Binance
I am a P2P buyer on Binance. I paid 15,000,000 MMK via bank transfer but the seller never released my crypto. I filed an appeal, submitted bank receipt and video proof. However, Binance suspended my account claiming fraud, which is completely false. I am the victim. Case ID #162130125, Order 22892137595471912960. Binance refused to help and closed my case as "final and irreversible." I have lost 15,000,000 MMK with no resolution. This is unacceptable.
Reply from Binance
Hello there, Please provide the requested video proof by our live support team. You can send through the chat ( Case ID #162130125 ) ^BT
- Alice Brown
bad support treatment i will not use…
bad support treatment i will not use this bad platform again.
Reply from Binance
Hi Eaba, Your experience is important to us. Please share more details about the issue or provide your case ID and we’ll do our best to assist you and better understand the situation. Your feedback is valuable to us. If you have any further questions, feel free to reach out to us at https://binance.com/en/chat VL
- Samantha Warren
bad support treatment i will not use…
bad support treatment i will not use this bad platform again.
Reply from Binance
Hi Eaba, Your experience is important to us. Please share more details about the issue or provide your case ID and we’ll do our best to assist you and better understand the situation. Your feedback is valuable to us. If you have any further questions, feel free to reach out to us at https://binance.com/en/chat
- Philip Cooper
this app is useless for me
this app is useless for me. Cannot login in my account though i have everything. password give it says complete this 3 verifications but after completing it it just says do that again. Isn't that very nice? so it is really frustrating.
Reply from Binance
Hello there, please ensure that the login information you entered is correct. We also recommend following these steps: 1. Clear the cache of the app: You can do this by locating the 'Profile' - '⚙️' at the upper left corner of the APP and selecting 'Clear Cache'. 2. Switch to a stable network environment: Try changing to a different stable internet connection and see if it improves the situation. 3. Update the APP: Please ensure your APP is updated to the latest version. You can do so by clicking on the following link: https://binance.com/en/download (Note: If your account has a Binance Wallet created, please ensure to back up your wallet before uninstalling the APP to avoid any potential loss of the funds) If the issue persists after trying these, we suggest you reach out to our support team via this link: https://binance.com/en/chat and provide a screen recording of the issue. We will further review it for you.
- Brian Jordan
this app is useless for me
this app is useless for me. Cannot login in my account though i have everything. password give it says complete this 3 verifications but after completing it it just says do that again. Isn't that very nice? so it is really frustrating.
Reply from Binance
Hello there, please ensure that the login information you entered is correct. We also recommend following these steps: 1. Clear the cache of the app: You can do this by locating the 'Profile' - '⚙️' at the upper left corner of the APP and selecting 'Clear Cache'. 2. Switch to a stable network environment: Try changing to a different stable internet connection and see if it improves the situation. 3. Update the APP: Please ensure your APP is updated to the latest version. You can do so by clicking on the following link: https://binance.com/en/download (Note: If your account has a Binance Wallet created, please ensure to back up your wallet before uninstalling the APP to avoid any potential loss of the funds) If the issue persists after trying these, we suggest you reach out to our support team via this link: https://binance.com/en/chat and provide a screen recording of the issue. We will further review it for you. VL
- Amelia Rodriguez
Freezing customer accounts and the disappearance of decentralization
"This platform freezes its customers' accounts based on requests from foreign government entities outside the customer's own country—such as in favor of Israel or for personal interests. It scrutinizes transactions and accounts so rigorously that it surpasses local banks, forgetting that it is a cryptocurrency platform and that the core principle of crypto is decentralization. Furthermore, it hands over Arab users' data to foreign entities on a silver platter—including customer logs, transaction histories, and even their active presence—sometimes without the foreign entity even requesting it. Additionally, they will freeze your account if you send a transaction to someone who later interacts with suspicious addresses; you end up bearing the punishment too. Decentralization has gone to the trash. There is no privacy, no security, no prior warning—nothing."
- Logan Wood
Freezing customer accounts and the disappearance of decentralization
"This platform freezes its customers' accounts based on requests from foreign government entities outside the customer's own country—such as in favor of Israel or for personal interests. It scrutinizes transactions and accounts so rigorously that it surpasses local banks, forgetting that it is a cryptocurrency platform and that the core principle of crypto is decentralization. Furthermore, it hands over Arab users' data to foreign entities on a silver platter—including customer logs, transaction histories, and even their active presence—sometimes without the foreign entity even requesting it. Additionally, they will freeze your account if you send a transaction to someone who later interacts with suspicious addresses; you end up bearing the punishment too. Decentralization has gone to the trash. There is no privacy, no security, no prior warning—nothing."
- Sara Carroll
p2p, avoid
avoid them, hate them, my friend lost here own account because of p2p
- Samuel Dunn
p2p, avoid
avoid them, hate them, my friend lost here own account because of p2p
Reply from Binance
Hello there, Please inform your friend to reach us for further assistance.^BT