Belong Reviews
VerifiedAbout Belong
Belong is transforming the property management experience for homeowners and residents alike. We connect homeowners with fully-vetted residents, ensuring homes are well-maintained while delivering consistent rental income through our Guaranteed Rent program.
Customer reviews (175)
- Thithien· United States
Awesome Team
They have been very supportive and helpful throughout the management process. Very glad to be working with Belong. They are well managed and will respond to my inquiries within 24/hrs. Great team!
- Chase· United States
I can only say positive things about…
I can only say positive things about Luisa and the Belong team. She is responsive and so accommodating. Her communication is impeccable and always so kind, helpful and positive. She has made my experience in my home a true joy for me and my young daughter We are truly blessed to have her!
- FIXORA· United States
Jefferson ,cesar and other Team is…
Jefferson ,cesar and other Team is great people to work.
- L· United States
A great experience!!
I appreciate the process that Belong has to see if your home meets their strict standards for rentability. Kyle who came to our home to do the inspection was very professional. Nathan the account executive who has been assigned to us explains everything in detail and with clarity. He followed up with an email that did the same. Nathan is very professional and courteous. We love our interaction with him and look forward to doing business with him and Belong in the future.
- Kayla Rodriguez· United States
So sad to be writing this review but I…
So sad to be writing this review but I hope it helps someone else before they get duped by Belong. I signed up for Belong on two properties. 1) They leased my beautiful 4bd for $600 LESS per month than they originally quoted after about 3 weeks of applications. They also did not tell me about FOUR DOGS that would be accompanying the tenants. 2) They convinced me to agree to lower rent by saying they'd discount their monthly fee and discounted one-time fee. Neither of these have occurred and suddenly they cannot identify which staff offered me these discounts on TEXT MESSAGE THREAD. 3) The second property they dropped in price every few days despite multiple applications coming in. (Their criteria for renting is very high since they offer the rent guarantee. Not everyone can meet 4x rent + 700 credit score and I'd be happy at our price points letting someone rent in mid 600s. Any experienced landlord knows that at this credit, tenants score rarely leave and usually pay their rent even if they have missed another bill in the past.) 4) They pass you to many different people. You start off with one account manager and by the time a lease is signed you have about 20 emails and people constantly turning over on your account. 5) They have hidden fees that you don't approve such as "rent abatement" and other specials they've promised tenants without consulting with you as the owner first. It's my fault for trusting them. I'm pregnant and should have stayed on top of them but that's why I hired an expensive company, so I wouldn't have to think. Joke's on me.
Reply from Belong
Hi Morgan, We’re very sorry to hear about your experience. What you’ve described is very concerning, and it is certainly not the experience we want for our members. At Belong, transparency and communication are extremely important to us, and we regret that your experience did not reflect those standards. We take concerns regarding pricing strategy, pet disclosures, fee communication, and account continuity very seriously, and I would sincerely appreciate the opportunity to speak with you directly and review your concerns in detail. Please contact me directly at resolutions@belonghome.com or 650-600-6864. I hope to hear from you soon and remain committed to working toward a satisfactory resolution. Thank you for your time and consideration. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
- Gary Flores· United States
We’ve had a very positive experience…
We’ve had a very positive experience with Belong so far. The move-in process was smooth, communication has been clear, and the team has been very attentive and helpful whenever we’ve needed assistance. Vanessa and the support staff have been wonderful to work with and have made us feel truly welcomed in our new home. We also appreciate that they take the time to personally check in with residents to make sure everything is going well. It really shows that they care about their tenants’ experience.
- Zoe Stevens· United States
Great experience thus far
Great experience thus far. I can’t wait to move in & make this place our new home.
- Lisa Mills· United States
This company is run by AI
This company is run by AI. So it has no idea whether you are still using them or not or if a painter arrived or not. I give them five stars because they gave me a chuckle after I fired them 6 months ago.
- Heather Duncan· United States
Company was very accommodating to do a…
Company was very accommodating to do a virtual tour in order for me to view while deployed!
- Belen· United States
Belen has been fantastic
Belen has been fantastic! I recently disconnected my internet service at a rental property and needed to return the provider’s equipment. She coordinated directly with the tenant and made sure the equipment was returned to me. Also, I'm renting my 2nd property, and I've had such a positive experience with my rental properties. I’d like to thank Nicolas, Belen, Daniel, Candy, and the entire Belong team for their exceptional service. They truly live up to the standards they promote on their website.