APEC Water Systems Reviews
VerifiedAbout APEC Water Systems
#1 US Home Reverse Osmosis & Water Filter Systems | APEC Water. With 25 years of customer support & quality, APEC is the top reverse osmosis home water filtration system.
Customer reviews (10)
- Clayton· United States
Products are easily found on website
Products are easily found on website. Customer service is helpful. Prices are fair and quality products.
Reply from APEC Water Systems
Dear Clayton, Thank you for taking the time to share your experience with us. We’re delighted to know that everything from browsing to support met your expectations and that you’re pleased with the value and reliability of our products. Your satisfaction is our priority, and we look forward to continuing to provide trusted solutions for you and your family’s water needs. Best Regards, Karen APEC Customer Service
- Ken· United States
Fast delivery.
Fast delivery.
Reply from APEC Water Systems
Dear Ken, Thank you for your feedback. We’re glad to hear your order arrived quickly and met your expectations. Providing prompt service is always a priority, and we appreciate you taking the time to share your experience. Best Regards, Karen APEC Customer Service
- Samir· United States
Grate service and knowledge
Grate service and knowledge
Reply from APEC Water Systems
Dear Samir, Thank you so much for your kind words. We’re delighted to hear that you found our service and product knowledge helpful. Providing excellent support and expertise is always our goal, and your feedback reassures us that we’re on the right track. We truly appreciate your trust and look forward to assisting you again in the future. Best Regards, Karen APEC Customer Service
- Steven· United States
the package containing the o-rings was…
the package containing the o-rings was never sealed before shipping...therefore i had to re-order,since the o-rings fell out of the package, who knows where.
Reply from APEC Water Systems
Dear Steven, Thank you for sharing your feedback with us. We appreciate you letting us know about the packaging issue and are glad we were able to quickly resolve it by resending the o‑rings. It’s important to us that every order arrives as expected, and your input helps us improve. We’re pleased to have had the opportunity to assist you and ensure you received what you needed. Your satisfaction means a lot, and we look forward to continuing to provide you with a smooth and reliable experience in the future. Best Regards, APEC Customer Service
- Gorio· United States
Filter out of stock for over 6 months
*UPDATE* Notice how in the reply, the representative glosses over the fact that they have not had filter in stock for over 6 months effectively abandoning support for this product. When I called APEC, I was told it would be in stock the end of April, now here they are claiming the end of May. I bought APEC because I thought they were a reputable brand. Apparently I was wrong. I own an APEC ROCT-PLUS Portable All-In-One countertop RO unit. The water quality is excellent, but my experience with the company has been poor. The system uses a proprietary filter, and I'm enrolled in their 6-month recurring delivery. For the past five months, I've received the same weekly email: "Your upcoming order on APEC WATER has an item that is currently out of stock. We will process your orders once the following item(s) are back in stock — you will not be charged until that point: APEC RO Replacement Filters for All-in-One Instant Hot Countertop Reverse Osmosis System." In the meantime, I can "manage my recurring items" via a link that leads nowhere useful. When I contacted support, the AI chatbot suggested I buy filters for completely different products that I don't own. As a result, my unit has been sitting useless on the counter for months as an expensive decoration. Extremely disappointing.
Reply from APEC Water Systems
Dear Gorio, Thank you for sharing your experience with the ROCT-PLUS system. We truly value your feedback and regret the frustration caused by the filter availability and the limitations you encountered with our AI support. While AI helps us provide faster responses, we recognize that in this case it did not deliver the accurate guidance you needed. This is an important opportunity for us to enhance our AI support tools so they can better serve customers in the future. The replacement filters are scheduled to be restocked on May 22, and your recurring order will be processed promptly once they are available. We sincerely apologize for the inconvenience and appreciate your patience as we work to improve both product availability and the quality of our customer support. Best Regards, APEC Customer Service
- Sarah T.· CA
Great support from APEC
Had a small hiccup during the initial setup of my new RO-90 system – mostly user error on my part. I called APEC's customer support line, and the representative was incredibly patient and walked me through it. They really do stand by their 25 years of quality and support claim. Top-notch service!
- Samantha T.· NZ
Easy filter changes
Honestly, I was a bit worried about maintaining a reverse osmosis system, but APEC makes it really easy. The filter changes are quick and mess-free. Their website has clear instructions and finding the right replacement filters is never an issue. Very happy with this purchase.
- Christine T.· DE
No more hard water spots
Besides the great drinking water, I've noticed a huge reduction in hard water spots on my dishes and even my shower glass. It's not advertised as a softening system, but clearly, the filtration is doing wonders. It’s a definite upgrade for our whole home’s water experience.
- James T.· BE
Worth every penny!
We decided to invest in an APEC system after years of buying bottled water, and I wish we had done it sooner. The water quality is amazing, and we're saving so much money in the long run. Plus, it's nice not contributing to plastic waste. Customer service was also helpful when I had a question about flow rate.
- Gary H.· IE
Clear, refreshing water!
I've had my APEC RO system for about six months now, and the difference is night and day. My tap water used to have a weird taste, and now it's super clean and refreshing. Even my coffee tastes better. Installation was pretty straightforward too, which was a nice surprise.