180 Medical Reviews
VerifiedAbout 180 Medical
180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, the company provides compassionate service and high-quality catheter, ostomy, and related urology products, including free samples and discreet deliveries.
Customer reviews (15)
- Jane D.· United States
On Time Delivery
180 Medical always stays on top of reminding when orders are coming up and are always on time with them. I never have to be concerned about running out. In addition, the staff is always courteous and helpful.
Reply from 180 Medical
We’re so glad you had a great experience with us! Your feedback helps us continue improving, and we truly appreciate your support.
- Helen R.· United States
Exceptional Service
I really appreciate the great customer service when self-catheterization. The staff were with me through the whole process right up until delivery.
Reply from 180 Medical
Thank you for your thoughtful feedback! Your satisfaction is our priority!
- Wayne K.· United States
Efficient and Friendly
Company and staff are efficient, friendly, on time and make regular deliveries at little or no cost to me. Have been a customer for many years and will continue to be one.
Reply from 180 Medical
Thank you for sharing your positive experience with us. We look forward to serving you again soon!
- Maria Smith· United States
Efficient Company!
I have never dealt with such an efficient company before! They are always on top of their business when it comes to customer service especially!! I never worry about running out of my supplies.
Reply from 180 Medical
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
- Andrea· United States
Best decision we made!
I spoke with Andrea and she suggested that we begin with a sample package of different types and sizes of catheters, as we had no experience using them. Sure enough, a few days later we received our order and everything was perfect.
Reply from 180 Medical
Thank you for your kind words! We're glad to hear you had a positive experience.
- Jean Marie Seitz· United States
Quality business
Very well trained staff. Super fast delivery for this excellent product!
Reply from 180 Medical
Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.
- Jim· United States
Consistently prompt and accurate…
Consistently prompt and accurate service.
Reply from 180 Medical
We’re so thankful for your review! It’s wonderful to know you’re pleased with our service. Don’t hesitate to reach out with any questions or needs.
- Steven· United States
Customer service is excellent
Customer service is excellent, when I needed a change in my prescription, they helped me through the process perfectly
Reply from 180 Medical
We are delighted at your response!
- James· United States
We always get what we need
We always get what we need. The service is great and most helpful for me. And we always get a reminder.
Reply from 180 Medical
Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.
- Florence· United States
My last order was wrong and caused me…
My last order was wrong and caused me to have no supplies for five days causing me to have no coverage and I developed cellulitis around my stoma and skin which caused my skin to blister and bleed and I ended up in the hospital for seven days. I finally received the right supplies the day before I got home from the hospital. I’ve gotten my supplies for many years from you and I was very disappointed that I had to suffer this time. I don’t know what you want to do to compensate me for the pain and suffering. This infection was deadly and scary. I’ve been very happy with 180medical for many years and praying this will never happen again.
Reply from 180 Medical
We’re very sorry to hear about your experience and understand how frustrating this must be. At this time, your insurance is coordinating your supplies and services through Synapse. Because of this, any questions or concerns regarding your orders will need to be addressed directly with them. You can reach Synapse at 1.888.336.9363 (1.888.33.MYDME) for further assistance.